Cozy Goods USA

Refund Policy

You have 90 days to return an item if you aren’t happy. This page is how refunds work.

90-day returns

You have 90 days from delivery to return an item if you aren’t happy. Contact us with your order number and we will send return instructions.

How to start a return

Use our contact page. Include your order number, email, and a short note on why you are sending it back. We reply on business days with the next step.

What we refund

Once we confirm the return, we refund the purchase price of the item. Original shipping is not always refunded unless the item arrived damaged or incorrect.

Damaged or wrong items

If something arrives damaged or is not what you ordered, contact us with your order number, tracking number, and photos. We will replace or refund it. You do not need to wait out the 90 days for that.

Shipping protection

If you added Shipping Protection and the package is lost, stolen, or damaged in transit, we replace or refund the order under that add-on. Without it, claims follow the carrier’s process and can take longer.

Timing

Refunds go back to the original payment method after we confirm the return. Shipping inside the United States still takes 9–15 business days on the way to you; return transit time depends on the carrier.

Last updated September 17, 2026.